Hands-On Call Center Leader & Coach

TORQ Coatings; Lombard (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

TORQ Coatings is seeking a driven Contact / Call Center Manager to lead the front line of our customer experience. This role requires active participation on the phones, coaching the team, and building a high-performance center culture.

The successful candidate will work closely with the Director of Business Operations and sales, marketing, and production teams to improve communication, appointment flow, and customer experience as the company grows.

Qualifications

• Leadership experience in inside sales, call center, or customer service environments preferred.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Willingness to lead from the front by actively working with the team.
• Coachable, competitive, and team-oriented mindset.

Responsibilities

• Lead and manage daily contact center operations.
• Coach and develop call center representatives and inside sales team members.
• Lead from the front by actively working on the phones alongside the team.
• Help establish KPIs and monitor performance.
• Collaborate with the Director of Business Operations to improve workflows and reporting.
• Oversee appointment scheduling and follow-up processes.

Skills

Leadership

Communication

Organization

Multitasking

Frontline leadership

Job description

TORQ Coatings is seeking a driven Contact / Call Center Manager to lead the front line of our customer experience. This role requires active participation on the phones, coaching the team, and building a high-performance center culture.

The successful candidate will work closely with the Director of Business Operations and sales, marketing, and production teams to improve communication, appointment flow, and customer experience as the company grows.