Contact Center Leader

Datamatics; Brentwood (TN); On-site; USD 95,000 - 130,000; Full time

Job summary

Datamatics in Brentwood, TN seeks an organized leader to drive technology change in our contact center. You will steer the rollout of new capabilities and ensure smooth adoption by the front-line team across IT, People Services, Lab Support, Payroll, and more.

You will partner with cross-functional teams to map needs, remove blockers, and align change initiatives with service goals. The role requires a proven track record in contact center leadership and collaborative influence across the

Qualifications

• Experience leading contact center initiatives.
• Track record delivering technology changes.
• Collaborative across teams and functions.

Responsibilities

• Lead integration of new contact center capabilities.
• Manage onboarding of products and services into the Service Excellence Contact Center.
• Coordinate with IT, People Services, Lab Support, Payroll and other teams.

Skills

Contact center leadership

Tech change delivery

Cross-team collaboration

Job description

We are looking for an organized leader who knows what it takes to successfully land technology change in a contact center, and does so by bringing people along.

This role leads the charge when it comes to gracefully integrating new contact center capabilities and manages the team who onboards new products and services into our Service Excellence Contact Center: the front line Team supporting IT, People Services, Lab Support, Payroll, and more.

You may be a fit if you have:

• Contact center leadership experience
• A track record of delivering successful tech changes
• A collaborative style that works across teams