Hampton Inn & Suites Nashville-Smyrna - Front Desk Agent

Aimbridge Hospitality; Smyrna (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Income

Life Insurance

Paid Time Off

Employee Assistance

401k

Job summary

Hampton Inn & Suites Smyrna is seeking a Front Desk Agent to deliver exceptional guest experiences through warm welcomes, smooth check-ins, and friendly departures. You will be the welcoming face, keeping the front desk running with precision while juggling reservations, requests, and guest needs in a fast-paced hotel environment.

The role requires a high school diploma or equivalent, with hotel experience preferred, and familiarity with hotel management software and MS Office.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: you bring warm vibes and top-tier service for a memorable stay.
• Communication Champ: communicate clearly and confidently with guests and team.
• Quick-Thinking Problem Solver: think fast and turn hiccups into happy endings.
• Multitasking Marvel: manage reservations, check-ins, check-outs, and financial details efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Hampton Inn & Suites Smyrna offers a friendly, service‑oriented workplace just off I‑24, within walking distance of local dining and shopping. The hotel provides easy access to Lee Victory Recreation Park, Middle Tennessee State University, and Nashville attractions such as the Grand Ole Opry and the Country Music Hall of Fame. Team members support amenities including free hot breakfast and complimentary Wi‑Fi. It’s a warm, community‑focused environment suited for staff who enjoy serving families, students, and travelers exploring Middle Tennessee.