Sheraton Suites Dallas Market Center - Front Desk Supervisor

Aimbridge Hospitality; Dallas (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality's Sheraton Suites Dallas Market Center seeks a Front Desk Supervisor to lead guest experiences and guide the front desk team in Dallas Market Center. You will oversee check-ins/check-outs, reservations, and VIP requests, ensuring smooth operations and memorable stays.

The role emphasizes supervising staff, maintaining service standards, and coordinating with departments to optimize guest satisfaction.

Qualifications

• Guest experience-focused customer service and front desk operations.
• Ability to coordinate with teams to ensure smooth check-ins/check-outs.
• Understanding of rate strategies and promotions to maximize revenue.
• Experience leading a team and resolving guest concerns with professionalism.

Responsibilities

• Greet guests warmly and manage check-ins/check-outs smoothly.
• Oversee reservations, VIP requests, and guest communications.
• Monitor logs, messages, and packages to maintain efficient front desk operations.
• Lead and train associates, address guest concerns, and uphold safety standards.

Skills

Guest experience

Operations management

Revenue optimization

Team leadership

Education

High School diploma or equivalent

College coursework in related field helpful

2–3 years hotel experience

Previous supervisory experience preferred

Job description

Sheraton Suites Dallas Market Center - Front Desk Supervisor Aimbridge Hospitality

Address 2101 North Stemmons Freeway, Dallas, TX, 75207, US

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Located in the Market Center area of Dallas, 3 miles northwest of downtown, this 11-story Sheraton Suites is across from the Dallas World Trade Center. Sheraton Suites Market Center offers 4,000 square feet of meeting space for groups of up to 180. Located in the lobby, Sheraton offers workstations with complimentary WiFi. Recreational amenities include a large fitness center with exercise room, spa tub, and indoor/outdoor pool. A complimentary area shuttle is available to guests who need local transportation (within a 3-mile radius). Sheraton is a pet-friendly hotel and has a smoke-free policy that reinforces the environmentally-friendly standard of all of our hotels.