AC Hotel Dallas Downtown - Front Desk Supervisor

Aimbridge Hospitality LLC; Dallas (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A leading hospitality company in Dallas is seeking a Front Desk Supervisor to enhance guest experiences and lead a team. You will ensure smooth check-ins and check-outs while managing reservations and enhancing team dynamics. Candidates should have a high school diploma and 2-3 years of hotel experience, with supervisory experience preferred. The position offers benefits including medical coverage, daily pay, and a supportive work environment. Join us and be part of a collaborative team dedicated to providing unforgettable hospitality.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with genuine warmth, ensuring smooth check-ins and check-outs.
• Track logs and manage messages and packages to keep operations running smoothly.
• Help boost room revenue by advising on rates and promotions.
• Build a communicative team and tackle issues with confidence and creativity.

Skills

Guest Experience Pro

Operations Maestro

Revenue & Rate Strategist

Team Leader & Problem Solver

Education

High School diploma or equivalent

College coursework in a related field

Job description

AC Hotel Dallas Downtown - Front Desk Supervisor Address 1712 Commerce St, Dallas, TX, 75201

Job Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

BENEFITS

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Relax and recharge at AC Hotel Dallas Downtown. With a perfect blend of Southern hospitality and elevated minimalist style, our hotel in downtown Dallas TX, offers a modern oasis in the heart of North Texas. Unwind in our spacious rooms with chic decor, plush bedding, mini fridges, workspaces, free Wi‑Fi, and more. Start your morning with a European‑style breakfast on‑site at our AC Kitchen, and join us for cocktails in the evening at our AC Lounge. During your stay, enjoy easy access to Fair Park, Deep Ellum, American Airlines Center, the House of Blues, the Kay Bailey Hutchison Convention Center, and the Dos Equis Pavilion. Host meetings and events in our stylish venues with AV equipment, and offer traveling attendees more convenience with our prime location near Dallas Love Field and DFW Airport. Whatever brings you here, discover a stay beyond the ordinary at AC Hotel Dallas Downtown. At our hotel, we’re committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you’ll find a supportive and collaborative work environment where you’ll feel like part of a family. We celebrate our successes every month with team‑building activities and events that bring us closer together. So, if you’re looking for a place where you can grow, succeed, and belong, come join us!