HaloPSA Solutions Architect & Platform Strategist

NetCov. Ltd; United States; À distance; USD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Competitive base salary

Performance-based incentives

Career development

Collaborative culture

Résumé du poste

NetCov is seeking a HaloPSA Solutions Architect / Administrator to design and steward our HaloPSA platform across multi-site operations. The role blends strategic design with hands-on administration, including configurations, integrations, and automation, partnering with Service Delivery, Sales, Finance and Engineering.

You will drive platform governance, data modeling, and upgrades, while enabling staff through training and robust documentation to ensure scalable, reliable service for hundreds

Qualifications

• Three or more years hands-on HaloPSA administration experience.
• Experience in MSP environment and managed services economics.
• Experience designing HaloPSA or leading major re-architecture.
• Deep knowledge of PSA concepts: ticket lifecycle, SLAs, contracts, billing.
• Strong API/integration experience (REST, webhooks, JSON) and scripting ability.
• SQL proficiency for production data querying and reporting.
• Excellent documentation and communication to translate requirements.
• Experience supporting a large, multi-site organization.

Responsabilités

• Own HaloPSA design including ticket types, workflows, queues, SLAs and portals.
• Administer day-to-day config, workflows, rules, templates, reports and dashboards.
• Manage users, roles, permissions, and security across the org.
• Serve as Tier 3 escalation for platform issues and integrations.
• Train staff and produce best-practices docs for teams relying on the platform.
• Build and maintain cross-platform analytics and reports using HaloPSA data.

Connaissances

HaloPSA administration

MSP experience

APIs and integrations

SQL proficiency

Scripting/automation

Documentation & communication

Outils

HaloPSA

Datto RMM

HubSpot

Dynamics 365 Business Central

Power Automate

Zapier

Description du poste

NetCov is seeking a HaloPSA Solutions Architect / Administrator to design and steward our HaloPSA platform across multi-site operations. The role blends strategic design with hands-on administration, including configurations, integrations, and automation, partnering with Service Delivery, Sales, Finance and Engineering.

You will drive platform governance, data modeling, and upgrades, while enabling staff through training and robust documentation to ensure scalable, reliable service for hundreds