Gym Team Lead: Member Experience & Staff Growth

Planet Fitness; Littleton (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Team Lead to help oversee daily gym operations and ensure an exceptional member experience in Colorado. You will assist in training staff, manage front desk duties, and support the Club Manager to maintain smooth operations and a welcoming club environment.

The role emphasizes customer service, staff leadership, and adherence to company policies, with opportunities for advancement and a dynamic team setting.

Qualifications

• Strong leadership and people management skills.
• Excellent customer service and problem-solving abilities.
• Clear communication and organizational skills.

Responsibilities

• Assist in training and developing staff.
• Supervise member service to ensure a positive experience.
• Front desk tasks: answer calls, assist with inquiries and member check-ins.
• Provide gym tours to potential members and address questions.
• Support Club Manager and back up when needed.
• Help maintain policy adherence and a positive club image.
• Oversee cleanliness and appearance of the gym.
• Assist marketing efforts and training on promotions.
• Order supplies, track inventory, and generate reports.

Skills

Leadership

Customer service

Communication

Team supervision

Job description

Planet Fitness is seeking a Team Lead to help oversee daily gym operations and ensure an exceptional member experience in Colorado. You will assist in training staff, manage front desk duties, and support the Club Manager to maintain smooth operations and a welcoming club environment.

The role emphasizes customer service, staff leadership, and adherence to company policies, with opportunities for advancement and a dynamic team setting.