Gym Operations & Sales Manager

goldscareers; Murfreesboro (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free gym membership

Dailypay

Teladoc

Paid Time Off

Holiday Pay

Personal Training Discount

Medical, Dental, and Vision healthcare

Life & AD&D insurance

20% Retail/Concessions Discount

Job summary

Gold’s Gym is a premier fitness brand focusing on Sales, Service, and Sanitation with a strong emphasis on cleanliness and member satisfaction. Assistant General Manager oversees membership sales, front desk, and overall gym operations, ensuring a friendly, safe environment and achievement of financial budgets.

The role involves leading sales teams, staff development, and maintaining high service standards while supporting the General Manager and managing daily payroll and cash procedures.

Qualifications

• High School diploma with 3 years professional experience; college degree preferred.
• Fitness industry experience preferred but not required.
• Promotionally-oriented with ability to direct sales through outreach programs.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with participative leadership and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.

Responsibilities

• Supervise, manage, and lead sales team members to ensure they are meeting expectations and goals on a consistent basis.
• Hire, train, and develop sales, kids club, and housekeeping employees.
• Maintain acceptable level of personal sales production.
• Effectively manages the operations of the gym, including managing gym-controllable inventory and assets.
• Supports management with managing/processing cancellations, following procedures in place to improve member retention and ensuring all member concerns are addressed in a timely manner.
• Responsible for managing member feedback process.
• Assists General Manager with management of Medallia to ensure all members concerns are addressed in a timely manner.
• Assists General Manager with bi-weekly payroll to ensure all missed punches are corrected and submitted on time.
• Responsible for communicating and following cash management procedures.

Skills

Sales leadership

Customer service

Communication

Leadership

Integrity

Education

High School diploma

College degree

Job description

Gold’s Gym is a premier fitness brand focusing on Sales, Service, and Sanitation with a strong emphasis on cleanliness and member satisfaction. Assistant General Manager oversees membership sales, front desk, and overall gym operations, ensuring a friendly, safe environment and achievement of financial budgets.

The role involves leading sales teams, staff development, and maintaining high service standards while supporting the General Manager and managing daily payroll and cash procedures.