Gym Operations & People Leader

edgefitness; Cranston (RI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

PTO and holidays

401k

Discounts

Growth opportunities

Training reimbursement

Life insurance

EAP

Culture and fun

Job summary

Edge Fitness Clubs in Cranston, RI is seeking a results-driven Front Desk Manager to lead our frontline team and ensure exceptional member experiences. You will recruit, train, and schedule front desk staff, manage daily operations, handle member concerns, and drive club performance.

A strong background in customer service and staff development is essential. Join a fast-paced, fitness-focused environment with opportunities for growth, competitive benefits, and a culture built on teamwork and

Qualifications

• 2+ years of leadership and people management of large cross-functional teams.
• Proven coaching and motivational skills to achieve goals.
• Customer-focused with strong communication.

Responsibilities

• Oversee front desk department and coordinate with department heads.
• Recruit, interview, and hire front desk staff.
• Approve staffing changes and promotions.
• Schedule staff to meet goals within payroll budgets.
• Coach staff to improve sales and customer service.
• Resolve member concerns and uphold service standards.
• Drive club financial performance with management team.

Skills

Leadership

Staffing & scheduling

Customer service

Coaching & development

Front desk operations

Job description

Edge Fitness Clubs in Cranston, RI is seeking a results-driven Front Desk Manager to lead our frontline team and ensure exceptional member experiences. You will recruit, train, and schedule front desk staff, manage daily operations, handle member concerns, and drive club performance.

A strong background in customer service and staff development is essential. Join a fast-paced, fitness-focused environment with opportunities for growth, competitive benefits, and a culture built on teamwork and