Gym Operations & Member Experience Lead

Planet Fitness Franchising, LLC; Hayward (CA); On-site; USD 27,552 - 31,684; Full time

Job summary

A leading fitness franchise is seeking a motivated Assistant Manager in Hayward, California, to ensure a 'Judgement Free' member experience. Key responsibilities include supervising staff, hiring and training new employees, and maintaining a welcoming atmosphere while assisting with daily operations. Candidates should demonstrate superior customer service skills and a passion for the fitness industry. This role offers a competitive hourly wage of $20.00 - $23.00 and requires evening and weekend availability.

Qualifications

• Preferably experience in the fitness industry.
• Experience as a Member Service Representative at Planet Fitness.
• Must be 18 years of age or older.

Responsibilities

• Assist in hiring, training, and developing staff.
• Maintain a welcoming atmosphere for members.
• Oversee staff management and provide backup support.
• Ensure superior customer experience.
• Resolve employee issues or concerns.
• Involved in answering phones and handling inquiries.

Skills

Superior customer service skills

Solid supervisory skills

Basic computer proficiency

Energetic and enthusiastic

Education

High school diploma/GED

Current CPR Certification

Job description

A leading fitness franchise is seeking a motivated Assistant Manager in Hayward, California, to ensure a 'Judgement Free' member experience. Key responsibilities include supervising staff, hiring and training new employees, and maintaining a welcoming atmosphere while assisting with daily operations. Candidates should demonstrate superior customer service skills and a passion for the fitness industry. This role offers a competitive hourly wage of $20.00 - $23.00 and requires evening and weekend availability.