Fitness Club Leader - Member Experience & Operations

Planet Fitness; Jasper (AL); On-site; USD 42,000 - 55,000; Full time

Job summary

Planet Fitness is seeking an Assistant General Manager in Jasper, AL to lead front desk operations, greet members and guests, and ensure a welcoming, clean club environment. This role emphasizes service, reliability, and teamwork within a busy fitness club.

Responsibilities include member sign-ups, tours, updating accounts, and timely issue resolution. A high school diploma and a passion for health are required; a positive attitude is essential for daily success in this role.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Diploma or GED equivalent required; must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including check-ins, tours, and member sign-ups.
• Facilitate updates to members' accounts as needed.
• Respond to member questions and concerns in a timely and professional manner and escalate to Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Front desk operations

Communication

Team collaboration

Education

High School diploma

Tools

POS systems

Job description

Planet Fitness is seeking an Assistant General Manager in Jasper, AL to lead front desk operations, greet members and guests, and ensure a welcoming, clean club environment. This role emphasizes service, reliability, and teamwork within a busy fitness club.

Responsibilities include member sign-ups, tours, updating accounts, and timely issue resolution. A high school diploma and a passion for health are required; a positive attitude is essential for daily success in this role.