Gym Membership Growth Manager

UFC Gym; Chicago (IL); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free uniforms

Paid time off

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Tuition assistance

Dental insurance

Descripción de la vacante

UFC Gym in Chicago is seeking a Sales Manager to represent the brand and indirectly supervise the Membership Specialist team with support from the General Manager to drive membership growth and a high-energy guest experience.

You will lead sales execution, train on conversion rates, and ensure targets are met across lead generation, appointments, and attachment of private coaching offerings.

Formación

• Experience managing reports, budgeting, revenue, payroll, and/or demonstrated math analytical /ratio skills, & knowledge of fitness industry preferred.
• Strong organizational skills and customer service orientation with proven results.
• Experience with basic computer skills (MS Office, Internet)
• Strong leadership, communication, time management, and analytical abilities andskills.
• Adhere to meal and rest break periods and must clock in and out for all shift times.

Responsabilidades

• Sales Execution on Key Metrics & Drivers, Personal Production; Deliver Results
• Ensure membership execution on lead, appointment setting, and guest goal to hit financial targets set forth by the company.
• Assist the General Manager in on-going training on hitting 50% of guest conversion, 40% Ultimate Mix, and 25% attachment of point of sale private coaching.
• Inspire guests to purchase memberships by listening to guests’ goals, presenting UFC Gym in a way that best connects with the member, and establishing trust in UFC Gym through transparent pricing, open dialogue, and a passion for fitness.
• Ensure personal membership execution on lead generation, appointment setting, and hitting personal guest goal in order to hit financial targets set forth by the company.
• Ensure that the membership department hits monthly targets in New Member Sales, Electronic Funds Transfer, and Point of Sale Private Coaching goals.
• Participate and provide gym specific input into the development of the gym financial, expense, and operating plan.
• Assist General Manager to develop weekend membership plans to deliver financial and retention goals with contribution by Membership Specialists.
• With collaboration of General Manager and Membership Specialists, establish priorities and goals, including revenue goals and labor targets for weekends/month for the gym.
• Assist in setting monthly, weekly and daily targets that are challenging but obtainable.
• Assist in the management of the Membership Specialists’ schedule within budgeted hours and/or business demands.
• Work with the weekend team in all departments to set priorities and goals to deliver a great member and guest experience.
• Provide input and report weekly and monthly results to the General Manager and Vice President of Sales regarding gym financials.
• Act as the “Manager on Duty” when needed to be available for any and all member issues.
• Assist General Manager to establish a fun, safe, healthy, and community focused gym culture that delivers high member satisfaction and achieves maximum profitability with the support of department heads and supervisors.
• Be a role model for member experience by walking through gym and collecting member feedback to identify training and development opportunities for team members.
• Resolve elevated gym member concerns on weekends; conduct on-the-spot coaching to prevent them from reoccurring.
• Monitor gym appearance and ensure problems are resolved in a timely manner.
• Ensure compliance with the Company’s Time & Labor policy and practices through company timekeeping system for all Membership Specialists.
• Ensure company policies, procedures, programs and promotions are efficiently executed on weekends.
• Ensures safety of employees, members and gym property on weekends.
• When not executing other job-related tasks, be present on the gym floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting.
• As a contributing team member, assist the front desk as necessary so members receive a friendly greeting and check-in and prompt attention to their needs.
• Assist in Membership Specialist selection by reviewing applications, interviewing and making hiring recommendations to the General Manager.
• Assist with training the Membership Specialist Team to generate leads/new business through member promotions, leads, referrals, appointments, shows, local events, outside marketing, and guest passes.
• Assist in training Membership Specialist Team on current marketing campaigns in order to effectively communicate to members and prospective members.
• Assist with or conduct weekly meetings with Membership Specialists to review performance and offer direction, inspiration, and guidance toward achieving individual and gym goals.

Conocimientos

Leadership

Analytical abilities

Customer service

Time management

Communication

Organizational skills

Sales

Budgeting

Educación

High School Diploma or GED

Bachelor's Degree preferred

Herramientas

MS Office

Internet

Descripción del empleo

UFC Gym in Chicago is seeking a Sales Manager to represent the brand and indirectly supervise the Membership Specialist team with support from the General Manager to drive membership growth and a high-energy guest experience.

You will lead sales execution, train on conversion rates, and ensure targets are met across lead generation, appointments, and attachment of private coaching offerings.