Member Experience & Gym Membership Specialist

ATC Fitness; Germantown (TN); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free gym membership

Flexible hours

Career growth

Healthy work environment

Job summary

ATC Fitness in Germantown, TN seeks a friendly Customer Service Representative to welcome members, answer questions, and support daily operations. You will lead tours for prospective members, and promote our Fitness programs while delivering a positive guest experience.

Ideal candidates bring strong people skills, a reliable work ethic, and a positive attitude. Prior customer service or sales is a plus, but not required. This is a great fit for fitness enthusiasts.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• A positive attitude with a passion for helping others.
• Prior customer service or sales experience is a plus, but not required.
• Must be reliable and punctual.

Responsibilities

• Assist current gym members with their needs, ensuring a great experience every visit.
• Provide tours to prospective members, showcasing our facilities and benefits.
• Sell gym memberships by sharing our values and programs with new prospects.
• Answer phone calls professionally and address inquiries or concerns.
• Familiarize new members with our Smart Start Training workout program.
• Perform daily cleaning to maintain a clean and welcoming facility.

Skills

Interpersonal skills

Teamwork

Positive attitude

Customer service

Reliability

Punctuality

Sales experience

Job description

ATC Fitness in Germantown, TN seeks a friendly Customer Service Representative to welcome members, answer questions, and support daily operations. You will lead tours for prospective members, and promote our Fitness programs while delivering a positive guest experience.

Ideal candidates bring strong people skills, a reliable work ethic, and a positive attitude. Prior customer service or sales is a plus, but not required. This is a great fit for fitness enthusiasts.