Gym Manager / Chief Protector of the Vibe

Climbing Business Journal; Jacksonville (FL); Presencial; USD 50.000 - 60.000; Jornada completa

Descripción de la vacante

Stone Climbing in Jacksonville is looking for a hands-on gym manager for our flagship location. As a climber/operator-owned gym, we value people, climbing culture, and doing the right thing.

The role requires leading a team, driving sales and member experience, and communicating clearly with staff and members. Compensation starts between $50k–$60k with performance incentives, and the position requires a flexible schedule including evenings and weekends.

Formación

• 3+ years of management experience in fitness, recreation, hospitality, or membership-based settings.
• Strong leadership and communication; ability to inspire a team of young staff.
• Passion for community, fitness, and experiential business operations.
• Experience overseeing 10+ employees.
• Sales, membership growth, and customer retention exposure.
• Excellent interpersonal and customer service skills.
• Comfortable public speaking to groups.

Responsabilidades

• Maintain safety standards and monthly equipment checks.
• Ensure cleanliness and high level of customer service; coordinate with Routesetter.
• Host events to build real connections and a welcoming environment.
• Manage expenses while maintaining gym standards; train staff on sales.
• Monitor waivers, conduct, and hazards at the facility.

Conocimientos

Management experience

Leadership

Sales experience

Customer service

Public speaking

Descripción del empleo

Join the Stone Fam! Stone Climbing is seeking a gym manager for our flagship Jacksonville location. Stone is a climber/operator-owned gym that prioritizes people, climbing culture, and getting outside. Our core values are Excellence, Integrity, and Fellowship. Our ideal candidate has experience working in the climbing industry, managing people, and sales and/or retail. They are hard-working, positive, decisive, a leader of people, an effective communicator, and highly self-motivated. Stone Managers are the owners of their gym. They always have the support of leadership, but are trusted to operate their location at a high-level with minimal outside help.

Position Core Responsibilities

• Maintain high safety standards. Assure all essential equipment is checked monthly per manufacturer recommendations. Continually communicate to the crew safety standards and protocols.
• Maintain a high level of cleanliness inside and outside the gym. Train and monitor the crew to assure the highest level of customer service. Communicate with the Head Routesetter on setting needs based on member/guest feedback and interactions.
• Create a welcoming environment. Host events that promote real connections with people. Make your gym fun!
• Keep expenses as low as possible while maintaining the standards of the gym. Train your crew on tactful sales techniques.
• Be extremely mindful of waivers, employee conduct, and potential hazards inside and outside of the property.

Qualifications

• 3+ years of management experience, ideally in fitness, recreation, hospitality, or membership-based industries.
• Strong leadership and communication skills with the ability to inspire and influence a team of young people.
• Passion for community, fitness, and experiential business operations.
• Previous management experience, preferably overseeing teams of 10+ employees.
• Demonstrated experience with sales, membership growth, customer retention, or other revenue-generating initiatives.
• Strong interpersonal, customer service, and communication skills.
• Comfortable speaking publicly to groups of members, guests, and prospective customers.
• Strong organizational and self-management skills with the ability to manage multiple priorities.
• Confident and comfortable both giving and receiving constructive feedback.
• Able to stand and move around the facility for extended periods of time.
• Willingness to work hands-on and contribute wherever needed.
• Willingness to have a flexible schedule and work evenings and weekends.

Compensation starts between $50k and $60k, will have performance incentives, and will be based on experience.