Assistant Manager - Fitness Facility

Central Rock Gym; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Central Rock Gym is seeking an Assistant Manager to partner with the location General Manager and run daily operations of the gym, including staffing, memberships, programs, events, payroll, retail, and facility maintenance. You will lead by example to create a fun, inclusive environment and deliver an outstanding CRG community experience.

You will oversee scheduling, payroll, reporting, and guest services while identifying opportunities for operational improvement and collaborating with

Qualifications

• Flexible schedule with availability on mornings, evenings and holidays.
• Minimum 2+ years climbing experience required.
• Ability to take initiative and lead a team with attention to detail.
• CPR/First aid certification preferred; CWI/AMGA or similar highly desired.
• Outgoing, energetic and approachable leadership style; strong communication.
• Experience using Google Suite preferred.

Responsibilities

• Oversee daily gym operations alongside the General Manager.
• Staffing, payroll, memberships, programs and events management.
• Manage retail and rental gear inventory and stock levels.
• Plan and execute location- and brand-wide events and member nights.
• Maintain facilities, safety standards and incident reporting.
• Provide exceptional customer service to members and guests.
• Collaborate with corporate staff on policy implementation and improvements.
• Train and develop staff to ensure knowledgeable, courteous service.
• Monitor operations to ensure a welcoming environment.

Skills

Staff leadership

Customer service

Team building

Initiative

Detail oriented

Google Suite

Education

CPR/First aid certification

CWI

AMGA or similar certification

Tools

Google Suite

Job description

Central Rock Gym isn’t just a climbing gym — it’s a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially.

Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls — it’s the people who create the experience every day.

Summary:

As an Assistant Manager, you will work closely with the location’s General Manager to manage day-to-day operations of your CRG location including staffing, membership, programs, events, route setting, payroll, communications, retail/rental gear, and facility maintenance; will lead by example to establish and foster a fun and welcoming environment; ensure a smooth flow of the operation and provide an outstanding CRG community experience.

Responsibilities:

• Create a positive, inclusive environment for all employees, members and guests and ensure the smooth operation of the gym.
• Assist with reporting, meeting goals, and overseeing payroll and expenditures.
• Outstanding customer service with clients.
• Assist in identifying opportunities for operational improvement, marketing strategies, and overall policy implementation while communicating these to and collaborating with corporate staff.
• Manage retail including adequate stock, accurate inventory, and new products.
• Assist in managing staffing and scheduling including hiring, performance reviews and dealing with employee issues.
• Ensure staff are trained, knowledgeable and able to support the facility.
• Ensure facilities and equipment remain clean, functioning, and high quality.
• Support incident reporting, safety reviews, and emergency situations.
• Expert in all programs and options offered at CRG.
• Assist in planning and executing location and brand events including competitions, member nights and special events.
• Maintain knowledge and understanding of climbing industry trends.
• Other duties as required.

Requirements:

• Flexible schedule – ability to work whenever necessary early mornings, nights, and Holidays.
• 2+ years climbing required.
• Ability to take initiative and make confident decisions with a strong attention to detail.
• CPR/First aid certified, a plus and CWI, AMGA, or similar certification highly desired.
• Approachable and energetic personality with ability to lead a team effectively.
• Experience with Google Suite preferred.
• Self-motivated to work, self-directed and independent as well as a Team Player.