Front Desk Staff - Fitness Facility

Central Rock Gym; Doraville (GA); On-site; USD 20,000 - 23,000; Full time

Job summary

Central Rock Gym in Atlanta, GA is seeking a Front Desk Sales team member to greet members and guests, conduct facility tours, explain programs and memberships, process sales, and manage check-ins.

You will promote memberships, day passes, and retail products, operate the point-of-sale system, and help create an outstanding CRG experience with excellent customer service and teamwork.

Qualifications

• Friendly, approachable and energetic personality.
• Strong communication, customer service and sales skills.
• Experience working with children is a plus.

Responsibilities

• Greet members and guests and answer questions about the facility, programs, and memberships.
• Actively promote and sell memberships, day passes, programs, and retail products.
• Provide engaging tours of the facility and explain benefits of CRG memberships and services.
• Operate the RGP system for memberships, registrations, and sales transactions.
• Process registrations, review forms and waivers, and issue climbing gear.
• Facilitate instruction and orientation for new climbers.
• Maintain a clean gym and monitor safety and welcoming behavior.
• Handle phone inquiries and guest questions.

Skills

Customer service

Sales

Communication

Greet guests

Teamwork

Multi-tasking

Child experience

Tools

RGP system

Job description

About this position

Title: Front Desk Sales

Reports to: General Manager

Pay Starting At: $10/hour

Location: Atlanta & Atlanta Bouldering, GA

About Central Rock Gym

Central Rock Gym isn’t just a climbing gym — it’s a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially.

Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls — it’s the people who create the experience every day.

Summary:
As a Front Desk Sales team member, you will be the first point of contact for members and guests while managing front desk operations. This role plays a key part in driving membership sales and introducing new guests to the CRG community. Responsibilities include greeting guests, providing facility tours, explaining programs and memberships, processing sales and check-ins, and maintaining a welcoming and organized environment. You will help create an outstanding CRG experience by delivering excellent customer service while supporting the growth of our membership community.

Responsibilities:

• Greet members and guests and answer questions about the facility, programs, and memberships.
• Actively promote and sell memberships, day passes, programs, and retail products.
• Provide engaging tours of the facility and explain the benefits of CRG memberships and services.
• Operate the RGP system for memberships, registrations, and sales transactions.
• Process registrations, review all required forms and waivers, and issue climbing gear.
• Facilitate instruction and orientation for new climbers.
• Monitor the gym for unsafe practices and behavior not in line with fostering a welcoming environment.
• Maintain a clean gym including changing filters, sweeping, mopping, spraying shoes, cleaning bathrooms, and tidying communal areas.
• Answer phone calls and respond to guest inquiries.
• Develop proficiency in top rope belaying and teach belay classes if working in a full-scale rope climbing location.
• Support the team in maintaining a fun, welcoming, and inclusive environment.
• Other duties as required.

Requirements:

• Flexible schedule – ability to work nights, weekends, early mornings, and some holidays.
• Friendly, approachable, and energetic personality.
• Strong communication, customer service, and sales skills with the ability to confidently recommend memberships and programs.
• Experience working with children and comfortable working around large groups of people.
• Climbing specific knowledge is extremely helpful but not required.
• Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.
• Ability to multi-task and prioritize a variety of tasks.
• Self-motivated, self-directed, and able to work both independently and as part of a team.