Gym GM: Lead P&L, Sales & Member Experience

Automatic Data Processing, Inc.; Washington (District of Columbia); On-site; USD 50,000 - 55,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a General Manager for the Dupont Circle gym location in Washington, DC. The role oversees all facets of gym operations, from sales and staff management to delivering outstanding member experiences and meeting revenue targets.

The role requires leadership, strong sales and customer service, with a focus on profitability, budgeting, and performance metrics. This is a full-time exempt senior management position based at the Dupont Circle location.

Qualifications

• Three years of related management experience.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance.
• Strong sales and customer service skills with proven results.
• Bachelor’s degree in business or related field preferred.

Responsibilities

• Consistently delivers a clean, crisp, friendly member and team member experience.
• In charge of both the top and bottom lines of the P&L.
• Lead team to achieve total fitness experience for all members.
• Manage all facets of the business to include sales, fitness and gym operations.
• Oversee sales process and systems.
• Manage, monitor and evaluate the performance of all gym-related managers.
• Hire, train and schedule all gym-level staff.
• Delegate, monitor, and evaluate specifically assigned responsibilities of sales team.
• Provide and maintain the highest level of customer service through personal actions and development of staff.
• Facilitate and monitor company-wide initiatives.
• Ensure facility is clean and operationally sound.
• Plan and promote special events for the gym, monthly, to drive member engagement, using corporate marketing as needed.
• Responsible for managing janitorial and office supplies, printing and forms and small equipment.
• Responsible for taking walk-in guests to deliver results in dues, meet expectations around personal production.
• Ensure compliance throughout the gym.

Skills

Leadership

Sales

Customer service

P&L management

Budgeting

Payroll

Team management

Operations management

Education

Bachelor’s degree in business or related field

Job description

Automatic Data Processing, Inc. is seeking a General Manager for the Dupont Circle gym location in Washington, DC. The role oversees all facets of gym operations, from sales and staff management to delivering outstanding member experiences and meeting revenue targets.

The role requires leadership, strong sales and customer service, with a focus on profitability, budgeting, and performance metrics. This is a full-time exempt senior management position based at the Dupont Circle location.