Gym Club Operations Lead — Front Desk & Overnight

Houston Fitness Partners; United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Free PF Black Card

Growth opportunities

10 days PTO

Job summary

Houston Fitness Partners is seeking an Assistant Club Manager for Planet Fitness locations in the Houston area. This hourly role pays $17.65 per hour and requires leadership, customer service, and the ability to manage front desk operations, staff, and the member experience.

You will recruit and train staff, oversee opening/closing, maintain facility cleanliness and safety, and ensure exceptional service while supporting the Club Manager.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Previous work experience at Planet Fitness is a plus.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Office).
• Strong problem resolution skills, hardworking, enthusiastic, and energetic!

Responsibilities

• Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Overnight Member Services Representatives, and Fitness Instructor.
• Lead by example and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
• Resolve member concerns in a fair and equitable manner.
• Assist with staff management and provide support to Club Manager with reporting, inventory, and other assigned duties as needed.
• Assist in administering and enforcing company policies and procedures with staff and members.
• Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, new member sign-up. Touring perspective. Facilitate all member requests, issues, and questions.
• Ensure prompt opening/closing of gym following proper protocols.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in a timely manner.
• Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Skills

Customer service

Leadership

Microsoft Office

Problem solving

Fitness industry experience

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Houston Fitness Partners is seeking an Assistant Club Manager for Planet Fitness locations in the Houston area. This hourly role pays $17.65 per hour and requires leadership, customer service, and the ability to manage front desk operations, staff, and the member experience.

You will recruit and train staff, oversee opening/closing, maintain facility cleanliness and safety, and ensure exceptional service while supporting the Club Manager.