Gym Club Manager: Lead Team & Member Experience

Baseline Fitness; Cedar Rapids (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Free Membership for self and family

Flexible schedule

Dollars for Scholars Program

Employee Appreciation Program

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Baseline Fitness in Cedar Rapids is seeking a dedicated gym operations supervisor to oversee daily club functions and deliver a superior member experience. You will coach staff, manage scheduling, and ensure consistent front-desk excellence while upholding financial performance.

The role emphasizes leadership, training, compliance with company policies, and maintaining a welcoming, high-energy environment for members and staff alike.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure exceptional customer experience.
• Lead front desk tasks: greet members, give gym tours, handle member questions.
• Provide support for team members and club members.
• Maintain a positive image for the club.
• Coach and counsel performance to meet company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are trained on current marketing promotions.
• Complete onboarding for new hires in Paycom.
• Ensure the club is open and staffed during all hours.
• Enforce company policies and procedures.
• Order supplies and track inventory.

Skills

Leadership

Customer service

Staff training

Scheduling

Job description

Baseline Fitness in Cedar Rapids is seeking a dedicated gym operations supervisor to oversee daily club functions and deliver a superior member experience. You will coach staff, manage scheduling, and ensure consistent front-desk excellence while upholding financial performance.

The role emphasizes leadership, training, compliance with company policies, and maintaining a welcoming, high-energy environment for members and staff alike.