GX Sales Leader – Frontline Performance & Coaching

HX Expeditions; Plantation (FL); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, Vision, Dental and EAP

Retirement plan with 4% employer match

11 paid holidays

2 weeks of vacation

9 personal days

Résumé du poste

HX Expeditions is seeking a Manager, GX Sales to lead a high-performing frontline team within the GX Centre. You will drive strong sales and guest-experience outcomes, coach for performance, and align frontline insights with commercial strategy in a fast-paced environment.

The role requires English fluency and 3+ years in managing sales or service teams in a contact centre or high-volume guest-facing setting. Occasional travel may be needed.

Qualifications

• Fluency in English is required.
• Experience managing sales/service teams in a contact centre or high-volume guest-facing environment.
• Minimum 3 years' experience.
• Demonstrated success in coaching, performance management, and developing high-performing teams.
• Experience managing performance against sales targets, service standards, or KPIs in a fast-paced contact centre environment.
• Proficiency in MS Office (Outlook, PowerPoint, Word, Excel).
• Experience working with Salesforce and Seaware; tech-forward and quick to learn new systems.

Responsabilités

• Lead, inspire, and manage a team of Expedition Travel Specialists to achieve sales and service targets.
• Deliver coaching, call evaluations, and development plans to improve conversion and guest experience.
• Manage KPI accountability and oversee improvement plans.
• Oversee day-to-day team operations and coordinate with Workforce Management.
• Provide data-driven reporting on team performance and translate insights into actions for leadership.
• Collaborate with cross-functional teams to support campaigns, issues, and improvements.
• Embed sustainability thinking and champion HX Spirits.

Connaissances

CRM data analysis

Coaching

Performance management

Sales operations

Customer experience

MS Office

Outils

Salesforce

Seaware

Description du poste

HX Expeditions is seeking a Manager, GX Sales to lead a high-performing frontline team within the GX Centre. You will drive strong sales and guest-experience outcomes, coach for performance, and align frontline insights with commercial strategy in a fast-paced environment.

The role requires English fluency and 3+ years in managing sales or service teams in a contact centre or high-volume guest-facing setting. Occasional travel may be needed.