Customer Service Team Lead - Day Shift

GXO Logistics, Inc.; Kearney (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Extended health benefits

Pension

Life insurance

Disability benefits

Job summary

GXO Logistics, Inc. is seeking a Lead, Customer Service to supervise a team delivering superior service to online customers. The role focuses on coaching, performance tracking, and ensuring timely delivery of products and services in a Monday–Friday daytime schedule.

The position requires 4 years in customer service with 1 year in team leadership and proficiency in Microsoft Office. Competitive pay and comprehensive benefits are provided by GXO.

Qualifications

• 4 years of experience in a customer service role; 1-year team lead experience required.
• Experience with Word, Excel and Outlook.

Responsibilities

• Directly organize and supervise day-to-day operations and activities of a customer service team to achieve key performance goals.
• Support the building and developing of an effective and high-performance team.
• Maintain daily and weekly statistics for direct reports.
• Troubleshoot operational problems.
• Complete team reports as required.
• Identify and research escalated problems and guide reports to resolution.
• Serve as escalation point for complex issues and ensure timely follow-up and customer satisfaction.

Skills

Customer service

Team leadership

Microsoft Office

Tools

Microsoft Office

Job description

GXO Logistics, Inc. is seeking a Lead, Customer Service to supervise a team delivering superior service to online customers. The role focuses on coaching, performance tracking, and ensuring timely delivery of products and services in a Monday–Friday daytime schedule.

The position requires 4 years in customer service with 1 year in team leadership and proficiency in Microsoft Office. Competitive pay and comprehensive benefits are provided by GXO.