Gummy Manufacturing Customer Care Specialist (Onsite)

Catalent Pharma Solutions; Florence (KY); Vor Ort; USD 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Competitive PTO and holidays

Benefits from day one

Tuition reimbursement

Wellbeing programs

Employee Resource Groups

PerkSpot discounts

Zusammenfassung

Catalent Pharma Solutions' Florence, KY site is seeking a Customer Service Representative to serve as the secondary site contact for assigned customer accounts, focusing on managing the order-to-cash flow and ensuring on-time delivery.

This onsite role partners with cross-functional teams in supply planning, materials, quality, warehouse and finance to maintain contracts, confirm firm dates, and bill accurately while upholding Catalent's high standards.

Qualifikationen

• High school diploma or equivalent required.
• 2+ years of relevant experience required.
• Basic Microsoft Office experience required.
• Excellent verbal, written and interpersonal communication skills required.
• Outstanding customer service skills required.
• Ability to remain well organized, detailed focused, and multi-task oriented required.

Aufgaben

• Act as secondary customer and site contact for assigned customers.
• Maintain general knowledge of customer contracts, including supply and quality agreements, purchase order and delivery requirements, and limits of liability.
• Maintain sales orders in the system according to customer request dates.
• Send written order acknowledgments with firm promise dates and update customers on changes.
• Communicate with internal and external stakeholders through meetings, trackers, email, and phone calls.
• Collaborate with cross functional teams to resolve customer actions and deliverables, ensuring proactive communication and results.
• Coordinate with Supply Planning to schedule manufacturing of orders.
• Work with the Materials team to manage customer forecasts, component deliveries, and obsolete inventory.
• Coordinate with the Quality team for timely release of finished goods to support on time delivery and site objectives.
• Coordinate with the Warehouse team for product and sample shipments, ad hoc requests, and inventory management.
• Assist the Finance team with analysis, collections, pricing tracking, credit issuance, and compliance activities.
• Ensure accurate billing for all products and services provided.
• Perform additional duties as required.

Kenntnisse

Customer service

MS Office

Verbal communication

Written communication

Organizational skills

Multi-tasking

Ausbildung

High school diploma or equivalent

Associate degree (preferred)

Tools

ERP systems

Advanced Excel

Pivot tables

Jobbeschreibung

Catalent Pharma Solutions' Florence, KY site is seeking a Customer Service Representative to serve as the secondary site contact for assigned customer accounts, focusing on managing the order-to-cash flow and ensuring on-time delivery.

This onsite role partners with cross-functional teams in supply planning, materials, quality, warehouse and finance to maintain contracts, confirm firm dates, and bill accurately while upholding Catalent's high standards.