Guitar Repair Technician & Luthier - Craft & Connect

Guitar Center Inc.; San Jose (CA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with company match

Tuition reimbursement

Employee discount

Job summary

Guitar Center Inc. is seeking a Repair Tech (Guitar) to provide maintenance and repair services on customer instruments while assisting with store inventory and ensuring high-quality craftsmanship.

The role focuses on delivering an outstanding customer experience and building the business through skilled service. Key responsibilities include customer interaction, repairing customer-owned instruments, maintaining store gear, fulfilling warranty work, and performing additional duties as assigned.

Qualifications

• Customer-focused with a commitment to providing an excellent service experience.
• Ability to identify opportunities, learn quickly, and act without prompting.
• Knowledge of GC certification processes and basic product knowledge is a plus.

Responsibilities

• Interact with customers, ensuring a positive customer experience
• Service customer-owned instruments with a high level of craftsmanship
• Maintain store owned gear, as requested
• Complete warranty repair work
• Additional duties as assigned

Skills

Customer Focus

Initiative

Selling

Training

Job description

Guitar Center Inc. is seeking a Repair Tech (Guitar) to provide maintenance and repair services on customer instruments while assisting with store inventory and ensuring high-quality craftsmanship.

The role focuses on delivering an outstanding customer experience and building the business through skilled service. Key responsibilities include customer interaction, repairing customer-owned instruments, maintaining store gear, fulfilling warranty work, and performing additional duties as assigned.