Guitar Repair Technician (Luthier) - Craft & Customer Care

Guitar Center Stores, Inc.; Upland (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with match

Mental health support

Paid time off

Employee discount program

Tuition reimbursement

Job summary

Guitar Center Stores, Inc. is seeking a Repair Technician (Guitar) to provide maintenance and repair services on customer-owned instruments and assist in store inventory upkeep.

You will deliver a high level of craftsmanship and a positive customer experience while growing the business through quality work. Key responsibilities include interacting with customers to ensure a positive experience, servicing customer-owned instruments, maintaining store gear, completing warranty repairs, and

Qualifications

• Customer service principles and ability to provide an excellent customer experience.
• Ability to identify opportunities and follow through on work activities.
• Knowledge of products and sales techniques through certification program.

Responsibilities

• Interact with customers, ensuring a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store owned gear, as requested.
• Complete warranty repair work.
• Additional duties as assigned.

Skills

Customer focus

Initiative

Selling

Training

Job description

Guitar Center Stores, Inc. is seeking a Repair Technician (Guitar) to provide maintenance and repair services on customer-owned instruments and assist in store inventory upkeep.

You will deliver a high level of craftsmanship and a positive customer experience while growing the business through quality work. Key responsibilities include interacting with customers to ensure a positive experience, servicing customer-owned instruments, maintaining store gear, completing warranty repairs, and