Guitar Repair Technician: Craft & Customer Care

Guitar Center Inc.; Cerritos (CA); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with company match

Mental health support

Paid time off

Employee discount

Tuition reimbursement

Job summary

Guitar Center Inc. is seeking a Repair Technician (Guitar) to provide maintenance and repair services on customer-owned instruments and assist in maintaining inventory. You will deliver high-quality work while creating an exceptional customer experience in-store.

The role emphasizes developing product knowledge, pursuing GC certification, and training others to ensure consistent service excellence. This is a store-based position focused on craftsmanship and customer care.

Qualifications

• Understanding of repairing guitars and providing quality workmanship.
• Ability to identify opportunities to improve customer experience and store operations.
• Willingness to participate in product and sales training to better assist customers.

Responsibilities

• Interact with customers to ensure a positive experience.
• Service customer-owned instruments with craftsmanship.
• Maintain store-owned gear as requested.
• Complete warranty repair work.
• Additional duties as assigned.

Skills

Customer Focus

Initiative

Selling

Training

Job description

Guitar Center Inc. is seeking a Repair Technician (Guitar) to provide maintenance and repair services on customer-owned instruments and assist in maintaining inventory. You will deliver high-quality work while creating an exceptional customer experience in-store.

The role emphasizes developing product knowledge, pursuing GC certification, and training others to ensure consistent service excellence. This is a store-based position focused on craftsmanship and customer care.