Guitar Repair Technician - Craft, Care, Customer Impact

Guitar Center Stores, Inc.; Monroeville (Allegheny County); On-site; USD 40,000 - 64,000; Full time

Job summary

Guitar Center Stores, Inc. is seeking a Repair Technician to diagnose and repair customer-owned instruments and assist with store gear maintenance.

You will contribute to a positive customer experience through skilled workmanship and professional service, both in-warranty and for ongoing repairs. Ideal candidates possess a strong guitar repair background, a customer-first attitude, and the ability to train others in basic repair techniques and GC product knowledge.

Qualifications

• Strong customer service orientation and ability to create a positive customer experience.
• Proactive problem solving and willingness to take action without being asked.
• Familiarity with Guitar Center product lines or GC certification program is a plus.
• Ability to effectively train learners and communicate techniques.

Responsibilities

• Interact with customers, ensuring a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store-owned gear, as requested.
• Complete warranty repair work.
• Additional duties as assigned.

Skills

Customer focus

Initiative

Selling

Training

Job description

Guitar Center Stores, Inc. is seeking a Repair Technician to diagnose and repair customer-owned instruments and assist with store gear maintenance.

You will contribute to a positive customer experience through skilled workmanship and professional service, both in-warranty and for ongoing repairs. Ideal candidates possess a strong guitar repair background, a customer-first attitude, and the ability to train others in basic repair techniques and GC product knowledge.