Guitar Repair Tech: Craftsmanship & Customer Impact

The Guitar Center Company; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K + company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement

Job summary

Guitar Center is seeking a Repair Technician to service customer-owned instruments and to assist in maintaining store inventory. You will interact with customers, perform repairs with high craftsmanship, and complete warranty work to ensure satisfaction.

We value customer focus, initiative, and strong knowledge of Guitar Center products. This role offers growth in a music-loving team and a supportive work environment where you can share your passion for guitars.

Qualifications

• Must have strong ability to deliver excellent customer experience and resolve issues
• Foundational understanding of Guitar Center products and services
• Ability to learn and apply repair techniques and certification processes

Responsibilities

• Interact with customers, ensuring a positive customer experience
• Service customer-owned instruments with a high level of craftsmanship
• Maintain store-owned gear, as requested
• Complete warranty repair work

Skills

Customer Focus

Initiative

Selling

Training

Job description

Guitar Center is seeking a Repair Technician to service customer-owned instruments and to assist in maintaining store inventory. You will interact with customers, perform repairs with high craftsmanship, and complete warranty work to ensure satisfaction.

We value customer focus, initiative, and strong knowledge of Guitar Center products. This role offers growth in a music-loving team and a supportive work environment where you can share your passion for guitars.