Guestroom Experience Specialist

externalhourly-highgate; Bloomingdale (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Education opportunities / Tuition

Job summary

Highgate Hotels is seeking a Room Attendant at Residence Inn Bloomingdale, IL to maintain clean guestrooms and provide courteous, efficient service to guests. The role involves cleaning, restocking supplies, and ensuring guest satisfaction in a fast-paced hotel environment.

The position requires a High School diploma or equivalent (or related experience), physical ability to lift up to 50 pounds, stand for long periods, and strong verbal and written communication skills.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.

Education

High School diploma or equivalent and/or experience in a hotel or a related field preferred

Job description

Highgate Hotels is seeking a Room Attendant at Residence Inn Bloomingdale, IL to maintain clean guestrooms and provide courteous, efficient service to guests. The role involves cleaning, restocking supplies, and ensuring guest satisfaction in a fast-paced hotel environment.

The position requires a High School diploma or equivalent (or related experience), physical ability to lift up to 50 pounds, stand for long periods, and strong verbal and written communication skills.