Guestroom Attendant

Four Seasons; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free stays

Global growth opportunities

Food & beverage and spa discounts

Free employee meals

Complimentary employee parking

Comprehensive training & development

401(k) Retirement Plan

PTO + sick leave pay

Medical benefits

Job summary

Four Seasons Resort Rancho Encantado Santa Fe is seeking a Regular Full-Time Guestroom Attendant to join our Rooms team. You will engage guests with warmth, maintain spotless rooms, and contribute to a luxury experience that reflects our service standards.

We value genuine hospitality, integrity, and teamwork. The role requires the ability to work evenings, weekends, and holidays, with opportunities to grow within a globally renowned brand.

Qualifications

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
• Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
• A collaborative team player who actively supports and encourages colleagues to achieve shared success

Responsibilities

• Use your genuine and authentic personality to make a positive impression on guests while cleaning rooms
• Approach every guest and employee interaction as a confident problem solver, delivering the highest level of hospitality and accommodating special requests whenever possible
• Uphold meticulous attention to detail and Four Seasons quality standards, understanding the impact a spotless room has on the guest experience
• Adapt quickly to changes and multitask effectively, assisting with guest requests and operational needs
• Answer guest calls and direct them appropriately in the absence of a Communications Operator

Skills

Hospitality

Customer service

Integrity

Team collaboration

Compassion

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it's hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown's shops and galleries, Rancho Encantado is undeniably romantic. Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.

Regular Full-Time Guestroom Attendant

"At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or live with us, our purpose is to create impressions that will resonate for a lifetime. Life is richer when we truly connect with the people and the world around us."

Join our team in the Land of Enchantment!

Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our Rooms team- a person who infuses enthusiasm into everything they do and shares our passion for service excellence!

What are we looking for?

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
• Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
• A collaborative team player who actively supports and encourages colleagues to achieve shared success

What would you bring to the table?

• 1+ years of service industry experience and Housekeeping, preferably in a luxury hospitality environment
• Passion for cleanliness and organization
• Flexible schedule- availability to work evenings, weekends, and holidays
• Ability to stand for the entire shift
• Ability to go up and down stairs
• Ability to lift/pull up to 30 lbs.

What would your job responsibilities be?

• Use your genuine and authentic personality to make a positive impression on guests while cleaning rooms
• Approach every guest and employee interaction as a confident problem solver, delivering the highest level of hospitality and accommodating special requests whenever possible
• Uphold meticulous attention to detail and Four Seasons quality standards, understanding the impact a spotless room has on the guest experience
• Adapt quickly to changes and multitask effectively, assisting with guest requests and operational needs
• Answer guest calls and direct them appropriately in the absence of a Communications Operator

What will it be like working for us?

Four Seasons is the world's leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.

We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindness-principles that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work- just ask!

What about the benefits?

• Free and discounted stays at over 135 Four Seasons locations worldwide
• Global growth opportunities
• Food & beverage and spa discounts
• Free employee meals
• Complimentary employee parking
• Comprehensive training & development
• 401(k) Retirement Plan
• PTO + sick leave pay
• Medical benefits, inclu