Guest Support Specialist – Hospitality & Call Center

Leon Springs Gas LLC; San Antonio (TX); Vor Ort; USD 32.000 - 44.000; Vollzeit

Benefits dieser Stelle

401(k)

Dental insurance

Opportunity for advancement

Training & development

Tuition assistance

Vision insurance

Zusammenfassung

Rudy's Country Store & Bar-B-Q in San Antonio, TX is seeking a Guest Support Specialist to answer calls from guests and team members, provide warm hospitality, and relay information to restaurant staff. This role emphasizes accuracy, calm professionalism, and teamwork in a busy setting.

You will help guests with menu items, locations, hours, pricing, promotions, and company policies while supporting daily restaurant operations and maintaining high service standards.

Qualifikationen

• Previous experience in guest service or call center preferred.
• Excellent verbal communication and phone etiquette.
• Strong organizational and multitasking skills.
• High attention to detail and accuracy.
• Ability to remain calm and professional under pressure.

Aufgaben

• Answer incoming calls from guests and team members.
• Deliver outstanding hospitality through friendly, knowledgeable, and efficient service.
• Resolve guest questions, concerns, and basic service issues or direct them to the appropriate department or manager.
• Provide accurate information regarding menu items, store locations, hours of operation, pricing, promotions, and company policies.
• Support restaurant team members by relaying messages and operational information.
• Maintain a calm, positive, and professional attitude during high-volume business periods.
• Document guest interactions and follow up as needed.
• Ensure information shared with guests and team members is accurate and consistent.
• Escalate complex guest concerns or operational issues to the appropriate manager.

Kenntnisse

Guest service

Hospitality

Customer service

Call center

Jobbeschreibung

Rudy's Country Store & Bar-B-Q in San Antonio, TX is seeking a Guest Support Specialist to answer calls from guests and team members, provide warm hospitality, and relay information to restaurant staff. This role emphasizes accuracy, calm professionalism, and teamwork in a busy setting.

You will help guests with menu items, locations, hours, pricing, promotions, and company policies while supporting daily restaurant operations and maintaining high service standards.