Guest Shuttle & Luggage Concierge

Hotel Burbank; Burbank (CA); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Hotel Burbank is seeking a Bel Attendant to drive hotel shuttles, assist guests with luggage, and respond to requests to ensure outstanding service. The role requires professionalism, a friendly demeanor, and the ability to carry or move luggage as needed.

You will greet guests, escort them to rooms, assist with room moves, and help maintain a clean entrance. Must be 21+, have a valid driver's license, pass the MVR, and be able to work mornings, nights, weekends, and holidays.

Qualifications

• Must be at least 21 years old with a valid state-issued driver’s license.
• Must pass motor vehicle record check per insurance requirements.
• Must be able to work mornings, nights, weekends and holidays.

Responsabilités

• Greet and escort arriving and departing guests to and from their accommodations.
• Present a professional, friendly, cheerful and courteous demeanor at all times.
• Assist guests by opening doors, unloading luggage, transporting to rooms, or using a luggage cart.
• Acquaint guests with rooms and their features.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Make deliveries to guest rooms upon request.
• Organize and store luggage according to guidelines.
• Ensure management is aware of guest feedback from guests and/or other departments.
• Assist with room moves and special luggage deliveries, and attend the main lobby/front door as needed.
• Keep the breezeway and entry area clean and attractive.
• Drive shuttle vehicles to guest destinations (rooms, local airport) as needed.
• Operate hotel shuttles safely and follow driver policies.
• Provide precise directions and suggestions to guests about hotel amenities and nearby destinations.
• Be watchful of security issues and report suspicious activity.
• Assist with other duties as requested by management in hotel operations.

Connaissances

Hospitality Experience

Description du poste

Hotel Burbank is seeking a Bel Attendant to drive hotel shuttles, assist guests with luggage, and respond to requests to ensure outstanding service. The role requires professionalism, a friendly demeanor, and the ability to carry or move luggage as needed.

You will greet guests, escort them to rooms, assist with room moves, and help maintain a clean entrance. Must be 21+, have a valid driver's license, pass the MVR, and be able to work mornings, nights, weekends, and holidays.