Guest Services WA

NORTH AMERICAN WAX COMPANY LLC; Issaquah (WA); On-site; USD 23,000 - 26,000; Full time

Job summary

North American Wax Company LLC is seeking a Guest Service Associate in Issaquah, WA. The role centers on delivering a positive guest experience by selling wax passes, educating guests about product lines, and maintaining a welcoming center environment. The position supports store operations, promotions, and guest inquiries.

The GSA will open/close the center, manage guest flow, and arrive in proper dress code daily, contributing to center goals and customer satisfaction.

Qualifications

• High school diploma or GED required or equivalent experience.

Responsibilities

• Sell wax passes and educate guests on products.
• Manage opening and closing procedures of the center.
• Direct guest flow and assist with questions and reservations.
• Maintain front-of-house appearance and restock materials.
• Promote current promotions and promotions-related savings.

Skills

Sales

Customer service

Product knowledge

Communication

Education

High school diploma or GED

Job description

Job Details

Job Location: 1568 Highlands Dr NE Suite 100 - Issquah, WA 98029

Salary Range: $17.13 - $18.75 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for revealing beautiful skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365 and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness.
• Other duties as assigned.

Qualifications

Knowledge and Skill Requirements:

High school diploma or GED required; or one- two years related experience or training. Equivalent combination of education and experience will also be considered.