Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Bellevue (WA); On-site; USD 23,000 - 26,000; Full time

Job summary

NORTH AMERICAN WAX COMPANY LLC is hiring a Guest Service Associate for our Bellevue, WA location. This sales-focused role emphasizes delivering a cheerful guest experience and guiding clients through European Wax Center products and promotions.

The position involves opening/closing duties, handling guest flow, and educating customers on Strut 365 and Wax Pass savings while maintaining store appearance and meeting center goals.

Qualifications

• High school diploma or GED required; or one–two years related experience or training.

Responsibilities

• Sell wax passes.
• Open and close the center.
• Manage the flow of guests in and out of the center and assist with questions as needed.
• Educate guests on European Wax Center's product portfolio, Strut 365™ and the benefits and savings of Wax Passes and consistency with waxing.
• Maintain the front of the center, including restocking product shelves and refilling brochure and card holders.
• Educate guests on current in-center promotions.
• Check their schedule on a weekly basis.
• Arrive to work on time wearing the appropriate dress code and name tag.
• Follow all corporate policies and procedures.
• Participate in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions; attend at least one per month if not scheduled.
• Comment on Strut Bloomfire posts.
• Create a memorable guest experience using EWC terminology and tailored scripts.
• Maintain and exceed center and individual goals.
• Center cleanliness
• Other duties as assigned.

Skills

Customer service

Communication

Sales

Team player

Education

High school diploma or GED

Job description

Job Details

Job Location: 3720 D Factoria Blvd SE, Bellevue, WA - Bellevue, WA 98006

Salary Range: $17.13 - $18.75 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Qualifications

Knowledge and Skill Requirements: High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.