Guest Services WA

Anchor Point Management Group; Bonney Lake (WA); On-site; USD 24,000 - 26,000; Full time

Job summary

Anchor Point Management Group in Bonney Lake, WA is seeking a Guest Service Associate for our European Wax Center–style center. This sales-focused role is the first and last impression guests experience, requiring a cheerful, helpful attitude and excellent service.

You will educate guests on our product portfolio, promote Wax Passes, and ensure smooth center operations from opening to closing while maintaining cleanliness and delivering memorable experiences.

Qualifications

• High school diploma or GED required; or 1–2 years related experience or training.

Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed.
• Educating guests on European Wax Center's product portfolio, Strut 365 and demonstrating products, and benefits of Wax Passes.
• Maintaining the front of the center, restocking product shelves and brochures.
• Educating guests on current in-center promotions.
• Arriving on time and following dress code and policies.
• Participating in community events and Strut Sessions as required.

Education

High school diploma or GED

Job description

Job Details

Job Location: 21107 State Route 410 E - Bonny Lake, WA 98391

Salary Range: $17.13 - $18.75 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Qualifications

Knowledge and Skill Requirements: High school diploma or GED required; or one–two years related experience or training. Equivalent combination of education and experience will also be considered.