Guest Services & Tickets Associate

Shepherd of the Hills Development, LLC; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

Shepherd of the Hills in the United States is seeking a friendly Guest Service Team Member to warmly welcome visitors, sell tickets to the Adventure Park and dinner shows, and assist guests in person or by phone.

You will manage the gift shop, provide accurate information about all venues, handle guest questions and concerns, and coordinate with other departments to ensure a smooth, memorable experience.

Qualifications

• Must be at least 16 years old (some positions may require 18+).
• Strong verbal communication skills, both in person and over the phone.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Basic math skills and accuracy in cash handling.
• Ability to multitask and remain composed in a fast-paced, high-volume guest environment.
• Friendly, professional, and guest-focused attitude.
• Must successfully pass a criminal background check in accordance with company policy.

Responsibilities

• Sell tickets for Adventure Park attractions and dinner shows accurately and efficiently using the ticketing system.
• Process in-person transactions at the ticketing counter, including cash, credit, and other accepted forms of payment.
• Answer incoming phone calls professionally; assist callers with ticket purchases, reservations, pricing, and show information.
• Maintain an accurate cash drawer; follow all cash handling procedures and report discrepancies to a supervisor.
• Issue receipts, confirmations, and tickets promptly; verify orders for accuracy before completing each transaction.
• Promote available packages, upgrades, and special offers to enhance the guest experience.
• Greet all guests warmly upon arrival and provide prompt, courteous, and knowledgeable assistance.
• Respond to guest questions regarding attractions, showtimes, pricing, policies, accessibility, and property amenities.
• Provide accurate information about all Shepherd of the Hills venues, including the Adventure Park, dinner theatre, outdoor drama, farm and events, and retail and dining options.
• Assist guests with directions, accommodations, and general property navigation.
• Maintain a professional and calm demeanor when assisting guests with complaints, concerns, or special requests; escalate to a supervisor when appropriate.
• Listen attentively to guest concerns and work toward a prompt, positive resolution within established guidelines.
• Process ticket exchanges, refunds, or adjustments as authorized by a supervisor.
• Document guest feedback and report recurring issues or trends to the Retail and Ticketing Manager.
• Coordinate with other departments as needed to resolve guest concerns efficiently.
• Assist guests with merchandise selection and provide knowledgeable, enthusiastic product recommendations.
• Process gift shop sales transactions accurately using the point-of-sale system, including cash, credit, and other accepted forms of payment.
• Maintain visually appealing and fully stocked merchandise displays throughout the shift.
• Receive, tag, and organize incoming merchandise according to established procedures.
• Monitor inventory levels and communicate restock needs to a supervisor.
• Rotate and replenish product per established standards; ensure all items are properly priced and labeled.
• Perform opening, mid-shift, and closing gift shop duties as assigned.
• Open and close the ticketing area and gift shop according to established procedures.
• Maintain a clean, organized, and professional ticketing counter, guest service area, and gift shop at all times.
• Monitor ticket and merchandise inventory and supplies; communicate needs to a supervisor.
• Accurately complete daily transaction reports and other documentation as required.
• Attend pre-shift briefings, team meetings, and required training sessions.
• Perform other duties as assigned in support of Guest Services operations.

Skills

Verbal communication

Cash handling

Multitasking

Customer service

Flexible schedule

Job description

Shepherd of the Hills in the United States is seeking a friendly Guest Service Team Member to warmly welcome visitors, sell tickets to the Adventure Park and dinner shows, and assist guests in person or by phone.

You will manage the gift shop, provide accurate information about all venues, handle guest questions and concerns, and coordinate with other departments to ensure a smooth, memorable experience.