Guest Experience Specialist: Tickets, Shows & Gifts

The Shepherd of the Hills; Branson (MO); On-site; USD 18,000 - 23,000; Full time

Job summary

The Shepherd of the Hills Development LLC in Branson, MO hires a Guest Service Team Member to handle ticket sales at Adventure Park and dinner shows, assist guests, and support gift shop operations.

This seasonal, entry-level role requires strong communication, a friendly demeanor, and the ability to multitask in a high guest-volume environment; training will cover ticketing, reservations, and retail tasks.

Qualifications

• Must be at least 16 years old (some positions may require 18+).
• Strong verbal communication skills, both in person and over the phone.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Basic math skills and accuracy in cash handling.
• Ability to multitask and remain composed in a fast-paced, high-volume guest environment.
• Friendly, professional, guest-focused attitude.
• Must successfully pass a criminal background check in accordance with company policy.

Responsibilities

• Ticket Sales — In Person & Phone: Sell tickets for Adventure Park attractions and dinner shows accurately and efficiently; process in-person transactions; answer calls; maintain cash drawer; issue receipts and tickets; promote packages and offers.
• Guest Service & Information: Greet guests, provide assistance, answer questions about attractions and pricing, navigate guests to venues, resolve concerns with supervisor escalation.
• Gift Shop Operations: Assist guests with merchandise, process sales at POS, maintain displays, tag and organize merchandise, monitor inventory.
• Operations & Administration: Open/close ticketing area and gift shop; maintain clean work areas; complete daily reports; attend briefings; support Guest Services operations.

Job description

The Shepherd of the Hills Development LLC in Branson, MO hires a Guest Service Team Member to handle ticket sales at Adventure Park and dinner shows, assist guests, and support gift shop operations.

This seasonal, entry-level role requires strong communication, a friendly demeanor, and the ability to multitask in a high guest-volume environment; training will cover ticketing, reservations, and retail tasks.