Guest Services Team - JOEY Maple

Workstream; Dallas (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

Employee assistance program (EAP)

Shift meal discounts

10% guest discounts at JOEY locations

Referral bonus program

Sales competitions

Job summary

JOEY Restaurants in Dallas, Texas, is hiring for Guest Services Team members to deliver world-class hospitality from the moment guests enter.

Greet guests, manage reservations and wait lists, assist with takeout, and ensure a seamless, personalized experience in a high-energy environment. We value warmth, professionalism, and a can-do attitude in every shift.

Qualifications

• 1-3+ years customer service experience.
• Must have or be able to obtain local/state Food Handler and Alcohol Server permits.
• Passion for hospitality and world-class guest experiences.
• Thrive in a dynamic, fast-paced environment.
• Ability to walk and stand for prolonged periods and lift up to 50 lbs.

Responsibilities

• Greet guests warmly as they enter the restaurant.
• Manage party sizes, reservations, and wait lists, quote wait times, and maintain flow.
• Escort guests to tables and share menu accessibility details with servers.
• Answer phones and respond to inquiries.
• Assist with taking out orders, ensure timeliness and accuracy.
• Thank guests and solicit feedback on their experience.
• Resolve guest complaints with urgency and good judgment.

Skills

Customer service

Hospitality

Communication

Teamwork

Walk/stand for long periods

Job description

We are thrilled to bring another JOEY Restaurants location to Dallas, Texas! With our expansion, comes the opportunity to invite new talent to join our team. We are looking for high-performing, passionate individuals to join a remarkable team of culinary leaders and hospitality professionals as we continue the JOEY legacy in our second location in Dallas.Opening summer 2026!

As a member of the Guest Services Team, you are responsible for creating world-class hospitality experiences from the moment our guests enter through our doors. You exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless, and personalized experience that is irresistible and unmistakably JOEY. Our guest service team represents our best & bright, elevating social awareness and professionalism to unmatched levels.

Duties

• Greet guests warmly and enthusiastically immediately as they enter the restaurant.
• Manage party sizes, reservations, and wait lists to handle guest needs, accurately quote wait times, and maintain the flow of the restaurant.
• Escort guests to their table. Engage them in conversation, explain our online menu accessibility, and pass along any pertinent information that may enhance their experience to their server.
• Answer the telephone in a pleasant manner and respond appropriately to all inquiries.
• Assist with handling takeout orders. Ensure timeliness, accuracy, organization, and payment.
• Thank guests for visiting as they depart the restaurant and inquire about their experience.
• Resolve guest complaints with a sense of urgency, poise, and good judgment. It's Your Business.
• Complete any assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize the guest service stand.
• Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
• Follow all food and alcohol service and handling safety precautions and procedures.

Basic Qualifications

• 1-3+ years customer service experience (If you have high potential but less experience, we still want to meet you!).
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50lbs.

Required Knowledge, Skills, and Abilities

• Successful employees at JOEY are genuine, warm, and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positively impact individual and team execution.
• They are passionate about quality and professionalism.
• They possess exceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence, humility, and respect.
• They take pride in presenting a professional appearance and demeanor.

Benefits

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Referral bonus program.
• Sales competitions and rewards.

Joinourteam!

If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves... YOUR journey starts here.

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030. When you join the JOEY team, you can expect a warm, inclusive, and creative environment, where we are committed to training, educating, and empowering our people.

JOEY Restaurants is an Equal Employment Opportunity Employer.

We are committed to offering reasonable accommodations to qualified job applicants.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job.

We live by a simple credo: "Genuine Warmth and Care is always on the table."
The JOEY Restaurant Group is an equal employment opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities.