Guest Services Supervisor - Seasonal Adventure Lodge

Princess Cruises and Holland America Line; Alaska; Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Travel - FREE CRUISE AFTER FIRST SEAS0

Referral program

Experience of a lifetime

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Zusammenfassung

Princess Cruises and Holland America Line is seeking a Supervisor, Guest Services at Mt. McKinley Princess Wilderness Lodge for a seasonal full-time role.

The position oversees the guest service desk, ensuring exceptional service for guests and employees while aligning with company policies and procedures. The role requires supervising staff, handling bookings and payments, and coordinating with departments to fulfill guest requests.

Qualifikationen

• Experience supervising a guest services desk or front desk staff.
• Ability to analyze guest situations and provide solutions within policies.
• Strong customer service and communication abilities.

Aufgaben

• Supervise, train, and give regular performance guidance to staff.
• Provide excellent customer service and resolve guest issues per policies.
• Coordinate with multiple departments to process requests and accommodations.
• Create bookings, take payments, and process refunds for rooms and tours.
• Process daily sales and supervise related accounting procedures.
• Maintain records and files in line with policies.
• Assist in generating sales for tours, retail, and hotel services.
• Answer calls, greet guests, and manage desk interactions.
• Monitor alarms and communicate with guests and staff during incidents.
• Keep work areas clean and sanitized.

Kenntnisse

Supervisory experience

Customer service

Communication

Teamwork

Time management

Jobbeschreibung

Princess Cruises and Holland America Line is seeking a Supervisor, Guest Services at Mt. McKinley Princess Wilderness Lodge for a seasonal full-time role.

The position oversees the guest service desk, ensuring exceptional service for guests and employees while aligning with company policies and procedures. The role requires supervising staff, handling bookings and payments, and coordinating with departments to fulfill guest requests.