Guest Services Supervisor & Operations Lead

St. Louis Science Center; St. Louis (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

The St. Louis Science Center is seeking a Guest Services Supervisor to oversee daily operations of the Guest Services Department, ensuring a friendly, proactive, and professional image for the public.

You will manage cash handling, reconcile daily balances, coach and train staff, assist with ticketing and events, and schedule front-line personnel while acting as Manager On Duty during shifts.

Qualifications

• Minimum two years of supervisory experience in a customer service department.
• Prior cash handling skills required.
• Experience scheduling staff.
• Proficient in Excel and Word.

Responsibilities

• Supervise daily operations of the Guest Services Department.
• Make routine operational decisions to ensure friendly, pro­active and professional service.
• Manage cash handling and maintain a safe bank balance.
• Coach, train, and evaluate Guest Services staff and cross-train as needed.
• Assist with ticket sales, reservations, parking and greeting as needed.
• Draft and implement policies to ensure excellent service.
• Prepare financial and attendance reports.

Skills

Decision making

Customer service

Teamwork

Flexible hours

Communication

Self-motivated

Education

HS diploma

Associates degree preferred

Tools

Excel

Word

Job description

The St. Louis Science Center is seeking a Guest Services Supervisor to oversee daily operations of the Guest Services Department, ensuring a friendly, proactive, and professional image for the public.

You will manage cash handling, reconcile daily balances, coach and train staff, assist with ticketing and events, and schedule front-line personnel while acting as Manager On Duty during shifts.