Guest Services Supervisor - Luxury Resort

Pyramid Global Hospitality; Punta Gorda (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Pyramid Global Hospitality is seeking an Assistant Guest Services Manager for Sunseeker Resort Florida Gulf Coast by Curio in Southwest Florida. You will supervise Bell, Valet and Shuttle operations, maintain Luxury Experience standards, and help manage guest arrivals, luggage flow, and guest amenities with a focus on exceptional service.

You will collaborate with the Guest Services Manager to optimize staffing, train team members, and ensure a seamless, high‑touch guest experience across all

Qualifications

• High school diploma or equivalent; supervisory experience preferred.
• Authorized to work in the United States.
• Drug screen and MVR background check required.

Responsibilities

• Supervise Bell/Valet/Shuttle Driver operations.
• Audit schedules and staffing with Guest Services Manager.
• Coordinate luggage delivery and guest belongings.
• Ensure smooth luggage/vehicle flow and luxury service standards.

Skills

Leadership

Guest services

Staff training

Scheduling

Operations

Education

High school diploma

Tools

CVPS system

Microsoft Office

Job description

Pyramid Global Hospitality is seeking an Assistant Guest Services Manager for Sunseeker Resort Florida Gulf Coast by Curio in Southwest Florida. You will supervise Bell, Valet and Shuttle operations, maintain Luxury Experience standards, and help manage guest arrivals, luggage flow, and guest amenities with a focus on exceptional service.

You will collaborate with the Guest Services Manager to optimize staffing, train team members, and ensure a seamless, high‑touch guest experience across all