Guest Services Supervisor: Lead Service Excellence

hollandamericaprincess; Alaska; On-site; USD 42,000 - 68,000; Full time

Job summary

Holland America Princess Alaska is seeking a Guest Services Supervisor to lead a team responsible for delivering outstanding service to guests during Alaska itineraries. You will apply knowledge of our products, tours, services, and local information to assist guests and staff while upholding company policies and procedures.

The role emphasizes teamwork and problem solving to ensure memorable experiences for all visitors.

Responsibilities

• Provide excellent guest service to guests and employees.
• Assist guests with knowledge of company products, optional tours, services, and local information.
• Follow policies, procedures and guidelines to ensure a smooth guest experience.

Job description

Holland America Princess Alaska is seeking a Guest Services Supervisor to lead a team responsible for delivering outstanding service to guests during Alaska itineraries. You will apply knowledge of our products, tours, services, and local information to assist guests and staff while upholding company policies and procedures.

The role emphasizes teamwork and problem solving to ensure memorable experiences for all visitors.