Guest Services Supervisor - Service Excellence & Ops Lead

hollandamericaprincess; Fairbanks (AK); On-site; USD 50,000 - 60,000; Full time

Job summary

Holland America Princess Guest Service Supervisors are the ultimate problem-solvers and a vital position for our operations. You will oversee all guest service tour-desk operations while providing excellent service to our guests and employees.

The Guest Service Supervisor will apply knowledge of company products, optional tours, services, local information, policies, and procedures while supporting the overall goals of the company.

Responsibilities

• Oversee all guest service tour-desk operations.
• Provide excellent service to guests and employees.

Job description

Holland America Princess Guest Service Supervisors are the ultimate problem-solvers and a vital position for our operations. You will oversee all guest service tour-desk operations while providing excellent service to our guests and employees.

The Guest Service Supervisor will apply knowledge of company products, optional tours, services, local information, policies, and procedures while supporting the overall goals of the company.