Guest Services Supervisor — Front Desk Lead with Park Pass

Xanterra; Columbia Falls (MT); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401k with match

Life and AD&D Insurance

Employee Assistance Program

Wellness Programs

Learning and Development

Free Glacier National Park pass

Free Red Bus Tours

Discounts on Retail, Lodging andTravel

Referral Bonus Program

Job summary

Cedar Creek Lodge in Columbia Falls, Montana, is seeking a Front Desk Supervisor to oversee the front-of-house team and ensure guest satisfaction. The role includes managing check-ins/check-outs, reservations, and guest inquiries with a focus on exceptional service.

Shifts are primarily 7am–3pm and 3pm–11pm, five days a week. Housing is not provided. Competitive benefits are offered in a dynamic, hospitality-focused environment near Glacier National Park.

Qualifications

• Minimum supervisory experience in a guest-facing role.
• Strong customer service orientation and professional communication.
• Experience with hotel property management systems is preferred.

Responsibilities

• Supervise front desk and breakfast staff to ensure top customer service.
• Oversee check-ins, check-outs and guest requests in a timely manner.
• Monitor reservations, billing accuracy and guest feedback.
• Coach and develop front desk staff and enforce standards.

Skills

Supervisory experience

Customer service

Leadership

Communication

Team player

Hotel operations

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

Cedar Creek Lodge in Columbia Falls, Montana, is seeking a Front Desk Supervisor to oversee the front-of-house team and ensure guest satisfaction. The role includes managing check-ins/check-outs, reservations, and guest inquiries with a focus on exceptional service.

Shifts are primarily 7am–3pm and 3pm–11pm, five days a week. Housing is not provided. Competitive benefits are offered in a dynamic, hospitality-focused environment near Glacier National Park.