Front Desk Supervisor: Guest Services Lead, Park Perks

Xanterra Travel Collection; Columbia Falls (MT); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Park pass

Red Bus Tours

Discounts on lodging and travel

Referral bonus program

Growth opportunities

Job summary

Xanterra Travel Collection in Columbia Falls, Montana, seeks a Front Desk Supervisor to oversee daily front-of-house operations at Cedar Creek Lodge. The role requires supervising front desk and breakfast staff, ensuring guest satisfaction, handling check-ins/check-outs, and managing reservations. Primarily daytime and evening shifts, year-round, with overtime potential.

$20.35/hour. Ideal candidates will have supervisory and customer service experience, strong leadership, and knowledge of hotel

Qualifications

• Previous experience in a supervisory role.
• Customer service experience is required.
• Knowledge of hotel property management systems is preferred.
• Strong interpersonal and communication skills.
• Proven leadership and organizational abilities.
• Proficiency in English (read, write, speak).
• High school diploma or equivalent required.

Responsibilities

• Supervise front desk and breakfast staff and ensure excellent customer service at all times.
• Respond to guests' inquiries and requests promptly and professionally.
• Monitor daily front desk operations including check-ins/check-outs and guest requests.
• Manage reservations and room availability.
• Ensure accuracy of billing and payment processes.
• Monitor and review guest feedback and resolve complaints.
• Train and coach front desk staff and provide performance feedback.

Skills

Supervisory experience

Customer service

Interpersonal skills

Leadership

English proficiency

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

Xanterra Travel Collection in Columbia Falls, Montana, seeks a Front Desk Supervisor to oversee daily front-of-house operations at Cedar Creek Lodge. The role requires supervising front desk and breakfast staff, ensuring guest satisfaction, handling check-ins/check-outs, and managing reservations. Primarily daytime and evening shifts, year-round, with overtime potential.

$20.35/hour. Ideal candidates will have supervisory and customer service experience, strong leadership, and knowledge of hotel