Guest Services Supervisor — Flexible Schedule & Impact

Pilot Company; Franklin (KY); On-site; USD 20,595 - 30,610; Full time

Job summary

Pilot Company in Franklin, Kentucky is seeking a Shift Leader for their Guest Services team. This role involves supervising store operations and providing excellent customer service to guests. The ideal candidate will have a working knowledge of retail operations and the ability to maintain a customer-focused environment.

The successful applicant will be self-motivated, able to assist managers with essential tasks, and comfortable interacting with staff and customers. Flexible scheduling, including nights and weekends, is required.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture.
• Must be proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays.

Responsibilities

• Supervise employees and general operations of the store.
• Assist managers with any tasks to keep the facilities well-maintained.
• Respond to the needs of customers.

Skills

Customer service skills

Knowledge of retail operations

Teamwork

Proficiency with computer and calculator

Job description

Pilot Company in Franklin, Kentucky is seeking a Shift Leader for their Guest Services team. This role involves supervising store operations and providing excellent customer service to guests. The ideal candidate will have a working knowledge of retail operations and the ability to maintain a customer-focused environment.

The successful applicant will be self-motivated, able to assist managers with essential tasks, and comfortable interacting with staff and customers. Flexible scheduling, including nights and weekends, is required.