Guest Services Supervisor: Elevate Guest Experience

OCI Hospitality; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

OCI Hospitality in Tampa, FL is seeking a Guest Services Supervisor to oversee front desk operations and a team of guest services staff. The role focuses on delivering exceptional service, managing check-ins/check-outs, and ensuring brand standards are met.

The supervisor will support recruitment, training, and scheduling while maintaining a positive work environment and driving guest loyalty through attentive service and proactive problem solving.

Qualifications

• Strong interpersonal and communication skills are essential for guest interactions and teamwork.
• Excellent organizational abilities and keen attention to detail help manage processes and avoid errors.
• Ability to handle stressful situations with poise and professionalism to maintain guest satisfaction.
• Demonstrated leadership and a professional image to guide staff and uphold standards.
• Conduct work-related functions in a professional manner, representing the brand and hotel well.

Responsibilities

• Supervise and support a Guest Services team, ensuring smooth operations.
• Greet, check-in/check-out guests, and process arrivals and departures efficiently.
• Provide exceptional guest service and resolve issues to maintain loyalty.
• Assist in recruiting, orienting, training, and scheduling front desk staff.
• Promote hotel services, upsell revenue opportunities, and maintain lobby standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Leadership

Professionalism

Job description

OCI Hospitality in Tampa, FL is seeking a Guest Services Supervisor to oversee front desk operations and a team of guest services staff. The role focuses on delivering exceptional service, managing check-ins/check-outs, and ensuring brand standards are met.

The supervisor will support recruitment, training, and scheduling while maintaining a positive work environment and driving guest loyalty through attentive service and proactive problem solving.