Guest Services Supervisor- DoubleTree by Hilton Houston Medical Center

Hilton Worldwide, Inc.; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Guest Services Supervisor to lead their front office team at a premier hotel location. This role is pivotal in ensuring exceptional guest experiences through effective team management and operational oversight. You will be responsible for supervising daily tasks, resolving guest inquiries, and fostering a customer-focused environment. Join a company that values quality and adaptability, and be part of a team dedicated to delivering outstanding service. This is an exciting opportunity for those looking to advance their career in the hospitality sector while making a significant impact on guest satisfaction.

Qualifications

• Demonstrated ability to lead front office operations and manage team performance.
• Strong customer service skills and ability to resolve guest issues.

Responsibilities

• Assign work and supervise team member performance in Front Office operations.
• Respond to guest inquiries and resolve issues in a timely manner.
• Monitor lobby traffic and adjust staffing accordingly.

Skills

Customer Focus

Dependability

Adaptability

Leadership

Job description

Job Description - Guest Services Supervisor - DoubleTree by Hilton Houston Medical Center (HOT0BFTH)

Job Number:

HOT0BFTH

Work Locations:

DoubleTree by Hilton Houston Medical Center, 6800 Main Street, Houston, 77030

The Doubletree by Hilton Houston Medical Center is looking for a Guest Service Supervisor to join their dynamic team to help lead the front office operations!

As Front Office Supervisor, you are responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Office Supervisor, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe, and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

What are we looking for?

We look for demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, dedicated to providing exceptional guest experiences across its global brands.

Schedule:

Full-time

Brand:

Doubletree by Hilton

Job:

Guest Services, Operations, and Front Office