Guest Services Supervisor- DoubleTree by Hilton Houston Medical Center

Hilton Worldwide, Inc.; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Guest Services Supervisor to join their vibrant team at the DoubleTree by Hilton Houston Medical Center. This role is pivotal in ensuring exceptional guest experiences while leading the front office operations. As a supervisor, you will oversee daily tasks, manage team performance, and ensure that every guest feels valued and cared for. If you thrive in a dynamic environment and are committed to delivering quality service, this is the perfect opportunity to shine and make a significant impact in the hospitality sector.

Qualifications

• Experience in hospitality or guest services is essential.
• Strong leadership skills and ability to manage a team effectively.

Responsibilities

• Supervise front office operations and ensure outstanding guest service.
• Resolve guest inquiries and complaints in a timely manner.
• Lead team meetings and train team members.

Skills

Guest Service Excellence

Team Leadership

Problem Solving

Communication Skills

Adaptability

Education

High School Diploma

Hospitality Management Degree

Job description

Job Description - Guest Services Supervisor - DoubleTree by Hilton Houston Medical Center (HOT0BB3E)

Job Number:

HOT0BB3E

Work Locations:

DoubleTree by Hilton Houston Medical Center
6800 Main Street Houston 77030

The DoubleTree by Hilton Houston Medical Center is looking for a Guest Service Supervisor to join their dynamic team to help lead the front office operations!

As Front Office Supervisor, you are responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Office Supervisor, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

What are we looking for?

We look for demonstration of the following Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.