Guest Services Supervisor - Daily Pay & Benefits

Schulte Hospitality Group; Wilmington (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and Mental Health Care

Health Insurance

401(k) Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events and more

Job summary

Schulte Hospitality Group in Wilmington, NC, is seeking a dynamic Guest Service Supervisor to join Hotel Ballast. You will lead front desk operations, ensure exceptional guest experiences, and supervise team members during shifts.

This full-time role offers competitive benefits, daily pay options, health and wellness programs, 401(k) matching, PTO, and opportunities for career growth within SHG's hospitality portfolio.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Monitors daily status of rooms, rates, discount rates and packages.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Interacts positively and professionally with guests to resolve issues.

Skills

Multitasking

Teamwork

Guest service

Job description

Schulte Hospitality Group in Wilmington, NC, is seeking a dynamic Guest Service Supervisor to join Hotel Ballast. You will lead front desk operations, ensure exceptional guest experiences, and supervise team members during shifts.

This full-time role offers competitive benefits, daily pay options, health and wellness programs, 401(k) matching, PTO, and opportunities for career growth within SHG's hospitality portfolio.