Guest Experience Ambassador

BENCHMARK; Cleveland (OH); On-site; USD 21,000 - 23,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Guest Services Agent for the Hotel Indigo Cleveland Gateway. You will create a memorable first impression, assist guests with check-in and room orientation, and provide local area information.

The role requires an engaging personality, problem-solving skills, and the ability to work in a fast-paced team environment. Responsibilities include escorting guests, assisting with luggage and valet tasks, and ensuring a welcoming lobby experience.

Qualifications

• 1 year or more in a customer service role with high guest interaction.
• Excellent verbal communication skills.
• Able to work in a fast-paced environment and in a team.

Responsibilities

• Welcome guests and provide a warm, engaging first impression.
• Escort guests to the front desk and assist with check-in.
• Open doors and assist with luggage and valet coordination as needed.
• Guide guests through hotel amenities and local area information.
• Maintain a clean, welcoming lobby area and assist other attendants as needed.

Skills

Customer service

Verbal communication

Team collaboration

Problem solving

Job description

Pyramid Global Hospitality is seeking a Guest Services Agent for the Hotel Indigo Cleveland Gateway. You will create a memorable first impression, assist guests with check-in and room orientation, and provide local area information.

The role requires an engaging personality, problem-solving skills, and the ability to work in a fast-paced team environment. Responsibilities include escorting guests, assisting with luggage and valet tasks, and ensuring a welcoming lobby experience.